How Can I Find Out When My Parcel Will Arrive?

You will receive a dispatch notification email as soon as the parcel is dispatched from us and handed over to Royal Mail. Please make sure you check your junk/spam folder for this notification, as some email providers mark such automated emails as spam.

The dispatch notification email will include a tracking number. All our UK deliveries are sent via Royal Mail. To track your delivery, simply enter your tracking number into the Royal Mail Online Tracking Service here for the latest update on your delivery.

If you are unable to find your dispatch notification email, you can also log into our website using the email address with which you placed your order. Details of the status of your order and the tracking number, if the parcel has already been dispatched, will be available in your account under the 'Orders' section. If this is your first time logging into our website you will need to set a password. If you need to reset a password, please check your junk/spam folder for the reset password email confirmation.

How Can I Return a Product?

All details about our return policy can be found here. Please read this before requesting to return your product. You will need authorisation and an RMA number to be issued before returning a product to us. We will provide this to you via email and will respond to your return enquiry as soon as we can.

I Have an Enquiry About a Product

We try to ensure that our website includes as much information as possible about each of the products we sell. Please consult the specific product page on the website to learn more about what the product is, how it works, care instructions, warranty information, specifications, FAQs, reviews etc. Please note that, in addition to the main description of the product, there are additional tabs with extra information answering all of these questions. If, after reading all of the information, you still have a question about a product, then please feel free to email us and we will respond as soon as we are able.

Can I Still Place an Order? 

Our website is always open for business and orders can be placed online as usual during our Christmas & New Year Office Closure. We will have a couple of dispatch days during our closure period which will be advertised on our website.